If you are not satisfied with your purchase, please contact us by phone. You may request a return or exchange within 30 days of the receipt of the product. Used or Damaged Items may not be returned for refund under any circumstances. Delivery Within the United States takes on average one business week (7 days) or less from the day which payment was processed. Delivery to Europe takes on average two weeks (14 days) or more depending on where the Item is to be delivered. We Do Not deliver to most African Countries at the moment but if a valid and functioning address is provided this could be made possible.